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TECHNICAL SUPPORT

Have you experienced any technical issues? Here are the keys to solving them!

Technical requirements

  • What are the recommended technical requirements?
  • What is the configuration test and how to run it?
  • What browser should I use to attend my classes?
  • Which device can I access the platform from?

Platform access issues

  • Why isn't the class access button showing?
  • There's no access link to the class in the email
  • Error 504 - 403 - 500 - 404
  • What should I do if the Twenix page is not working?
  • Why can't I access from my corporate computer?

Class-related issues

  • Why hasn't my class been evaluated?
  • Why can't I book classes with my profile?

Connection or audio issues

  • What should I do if my connection fails?
  • What should I do if my teacher does not hear/see me and vice versa?
  • Problem playing audio/podcasts

Camera and microphone permissions

  • How to enable camera and microphone permissions on your PC?
  • How to enable camera and microphone permissions for iPhone?
  • How to enable camera and microphone permissions for Android?

Evaluation

  • I have not yet received the teacher's evaluation

Licenses and Performance

  • Licenses and Performance
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