Discover how to solve audio problems during your classes
If you're experiencing difficulties with sound during your conversation classes and you're having trouble hearing your teacher, don't worry! We're here to help. 😊🔊
Here are some tips that can make a difference:
- Refresh the page: Try refreshing the page to see if that resolves the issue.
- Microphone / Camera: Click on the lock icon 🔒 located in the upper left corner of your screen.
Activate the two corresponding options (keep in mind that in some browsers, settings may vary).
We'll show you how! CLICK HERE for more information.
WARNING!
We recommend checking and selecting the correct audio input/output option during the configuration test (after joining the class). The platform automatically detects if you have headphones connected or are using the device's audio, but please ensure that the selected option is correct:
Additionally, we recommend some extra tricks:
🖥️ Access from your personal computer.
📶 Make sure you're connected to your home WiFi network.
🌐 Use the latest version of Google Chrome.
If after following these tips you're still struggling with audio, don't despair!
Our support team will be happy to help you through the platform's chatbot available within your account. ⚡🎉