If you're experiencing difficulties with sound during your conversation classes and you're having trouble hearing your teacher, don't worry!
Here are some tips that can make a difference:
- Refresh the page: Try refreshing the page to see if that resolves the issue.
- Microphone / Camera: Click on the lock icon 🔒 located in the upper left corner of your screen (navigation bar).
- Make sure to turn on and enable the audio and video settings (keep in mind that in some browsers, settings may vary).
We'll show you how! CLICK HERE for more information!
WARNING!
We recommend checking and selecting the correct audio input/output option during the configuration test (after joining the class). The platform automatically detects if you have headphones connected or are using the device's audio, but please ensure that the selected option is correct:
STEP TO PERFORM THE CONFIGURATION TEST
- Access your class and click on "Call settings".
- Make sure that the input and output audio match your configuration.
- Click the "Check connectivity" button to start the configuration test, just wait for a bit...
- The platform will show you if your audio, camera, browser, and connection settings are correct.
If after following these tips you're still struggling with audio or video, don't despair!
Our support team will be happy to help you through the platform's chatbot available within your account. 😊