Are you trying to connect to the platform and an error message pops-up?
Below, we mention some main reasons why these issues might arise and how to solve them!
Specific connection problems:
These errors are usually temporary. We recommend trying to access from an incognito window, clearing your browser cache, and/or trying another browser. This often resolves most cases!
Use of corporate devices or corporate WiFi network:
Corporate devices or networks may block access to our platform. We suggest always trying to access from your personal devices (mobile or PC) and connected to a home WiFi network or mobile data. This way, you can enjoy a seamless experience.
Presence of a VPN:
Using a VPN can affect access to the platform, as it creates a secure connection between you and the Internet. It's advisable to disable the VPN when accessing Twenix to avoid access restrictions. ❌
Remember to always check the recommended technical requirements to access the platform and make sure they're met.
If you need anything else, feel free to ask. Our support team will be happy to help you through the platform's chatbot available within your account! 😊