We explain the steps to follow in case you experience connection problems with the platform
Please follow these steps to troubleshoot any technical issues:
- First of all, make sure your system meets all the necessary technical requirements for the platform to function correctly. 😊
- Try clearing your browser's cache and cookies. We explain how to do this here.
- Make sure you have the latest version of Google Chrome installed, as this can solve many problems.
If the problem persists, we recommend trying to access through an incognito window.
Remember that you have the option to access our platform from your mobile device 📱
If despite following these steps the problem persists, do not hesitate to contact!
Our support team will be happy to help you through the platform's chatbot available within your account.
It will be very helpful if you can attach a screenshot showing the problem you are experiencing. This will allow us to provide you with a solution as soon as possible.
We are committed to ensuring you have the best experience on our platform. 👍