Instructions for rating call quality during the lesson📞
Upon entering the class, we recommend performing the configuration test to ensure that all equipment and the connection are ready for an excellent conversation with the teachers. ✔️
Additionally, if you experience issues related to call quality, we offer the option to rate it by selecting the corresponding problem. 🛠️
How to rate the call?
- After entering the class, you will see the "Connection failure" button (as shown in the picture).
- Clicking on the button will open a window with the following options:
- The call keeps breaking up
- Microphone noise
- Poor audio quality
- Poor video quality
3. Select the option that corresponds to the problem experienced and click "Send". 📤
The information will be directly reported to our team and saved to track issues during class and assess the most appropriate technical interventions. 📊
However, we provide steps for each option so you can adjust and verify technical data to improve call quality in future classes. 🔍
- The call keeps breaking up: May occur when the connection is not suitable for the session. We recommend accessing the following article and instructions to improve the connection during conversation classes. 🔌
- Microphone noise: This issue may arise due to external background noise and/or poor microphone connection. We recommend attending your classes in a quiet place without external distractions and verifying the correct microphone connection. This article explains the steps to follow. 🎙️
- Poor audio quality / Poor video quality: Both issues may occur due to an inadequate network connection for classes and/or external devices used (headphones, webcam). We recommend following this guideline. 📶
Feel free to contact us and report any technical issues you experience.
Our support team will be happy to help you through the platform's chatbot available within your account. 🌟👏