How the refund policy for missed classes works
At Twenix, we understand that unexpected events and work or personal commitments may arise that could make it difficult to attend a class you have booked. We completely understand this situation.
We want to remind you that, regardless of the reason (whether it's forgetfulness or unforeseen circumstances in general), if you are unable to attend a booked class, unfortunately, it will not be possible to refund or reschedule it. Your understanding in this matter is very valuable to us. 🌟
We want to emphasise that our policies are designed to ensure fair compensation for our valuable teachers, who dedicate time and effort to prepare each class, regardless of it taking place. For this reason, the option to reschedule a class is available only if it is cancelled at least two hours in advance.
In this article, we explain how to cancel a reservation.
Here is the information and steps to follow to reschedule a class:
We understand that sometimes work and personal commitments arise that require you to leave a session early. No problem at all!
However, it is essential to note that in order to receive an evaluation from your teacher and consider the class valid, certain minimum requirements must be met during the session (minimum class duration > 15 minutes).
All sessions abandoned earlier than 15 minutes (for work and/or personal reasons) cannot be considered valid and cannot be refunded.
We hope to see you soon in our classes! 💪📚