Technical problems that may arise during the class and refunds
We're here to provide you with the best experience in your online classes. We understand that technical inconveniences can sometimes occur, affecting your connection. Don't worry, we're here to help you! 😊
If you encounter any technical issues during your classes, such as difficulties with internet connection, audio, browser, or camera, our dedicated team will be ready to investigate and resolve each situation.
💡 We want you to know that we have a specific tracking system that allows us to gather important technical information from both parties, both yours and the teacher's:
🎧 Audio: We check if your device is set up to receive audio correctly.
🎙️ Microphone: We verify if your microphone is activated and functioning properly.
📡 Network: We evaluate if your Internet connection is adequate to ensure a smooth session.
🔗 Connection: We review if the quality of your connection is optimal for an interruption-free experience.
🌐 Compatibility: We confirm if you are using a browser compatible with our recommendations.
If any of these technical areas fail and this affects your participation in the class, unfortunately, we will not be able to offer refunds.
However, we will be happy to provide technical guidance to prevent future inconveniences.
To ensure a seamless experience, we recommend reviewing the technical requirements and performing (before every class!) the configuration test before starting each class. This will ensure that you are ready to learn and enjoy to the fullest.
We're excited to accompany you in your learning process! 📚