What happens if the assigned teacher is absent?
Sometimes, it's possible that due to reasons external to our platform, a teacher may not be able to attend the scheduled session. 😔
To offer you the best experience, we have established a waiting limit of 4 minutes for teachers. If after this time the teacher has not yet joined the class, the platform will ask you if you want to continue waiting for the teacher for an extra 3 minutes or leave the class. If you decide to leave the class, or if you wait a bit longer, we will proceed to refund the class to your account so you can reschedule it. 👨🏫📚
We are committed to providing you with a quality service, and we hope that this policy helps ensure you have an optimal educational experience.😊