What happens if the assigned teacher is absent?
Sometimes, it's possible that due to reasons external to our platform, a teacher may not be able to attend the scheduled session. 😔
To offer you the best experience, we have established a waiting limit of 4 minutes for teachers. If after this time the teacher has not yet joined the class, the platform will ask you if you want to continue waiting for the teacher for an extra 3 minutes or leave the class. If you decide to leave the class, or if you wait a bit longer, we will proceed to refund the class to your account so you can reschedule it. 📚
If you have further questions or need assistance, feel free to contact us.
Our support team will be happy to help you via the platform’s chatbot by logging into your account. 😊