We understand that unforeseen events may arise, leading you to reschedule your class for another time.
If you wish to reschedule your class without losing it, please remember to do it at least two hours in advance. Follow these steps:
- Access our platform at https://platform.twenix.com/auth/login and log in with your username.
- Once inside your "Home", navigate to "Next class".
- Click the "Amend booking" > "Amend date/time" button for the session you want to modify.
- Choose the class format (audio-video), the new date/time, and confirm the operation by clicking "Confirm".
Our platform will display a green notice, "The date of your class has been updated correctly", and the class date will change to the newly selected time.
We recommend refreshing the page after scheduling a last-minute class to update reservation details.
Soon, you will receive a confirmation email with the details of the changes. 😊🎉