In this article, we explain under what circumstances classes are marked as missed (with no refund available) and where you can check their details on your platform.
WHICH CLASSES ARE CONSIDERED MISSED AND APPEAR IN THE LIST?
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Missed: Classes you booked but did not attend.
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Late cancellation: Classes you cancelled outside the permitted time frame (less than 2 hours before the scheduled start time).
We recommend reading our article: Terms and conditions to cancel/reschedule a class to learn more about our cancellation and rescheduling policy.
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Resolved: Classes that were initially under review but were not refunded after the case was assessed because the issue was attributed to your internet connection or because you left the class early.
The following article explains in detail the circumstances under which classes under review are not refunded: Refund policy for interrupted and incomplete classes.
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Pending review: The class is being reviewed by our Technical Team, which will analyse the session's technical data and determine the outcome of the review.
When a class is placed under review, you will receive an email informing you that our team will investigate the session. Once the review is complete, you will receive a second email with the final outcome.
WHERE CAN I CHECK MY MISSED CLASSES?
- Log in to your Twenix platform.
- Click Home in the left-hand menu.
- In the main dashboard, locate the section displaying your available, completed, booked, and lost classes.
- Click the information icon (i) next to Lost to view more details.
If you need further assistance, please don't hesitate to contact us. Our Support Team will be happy to help you through the platform's chatbot once you are logged in to your account. 😊