If you want to change the date/time of a booked class and avoid losing it, it’s important to make the change at least two hours in advance (class rescheduling/cancellation policy).
Log in to our platform at https://platform.twenix.com/auth/login using your credentials.
On the home screen, go to the “Book” section and scroll down to the bottom of the page.
Select the class reservation you want to modify by clicking “Amend booking” > “Amend date/time.”
Finally, confirm the operation and make sure the changes have been saved correctly in your account.
Soon, you will receive a confirmation email with the details of the changes.
If you have any questions or need assistance, feel free to contact us!
Our support team will be happy to help you through the platform's chatbot available within your account. 😊