We solve the most common doubts about the class!
How do I book a class / Hello Twenix?
To book a class on the platform, follow these steps:
- Click on the "Book" section. You'll find a calendar with available dates
- Choose the day and time that suits you best for your class, and also select the mode you prefer (Video call / Audio only).
- Click on "Confirm" to finalize the reservation.
Check out these articles for more detailed information! How do I book Hello Twenix? How do I book a class?
How do I access the class?
In the "Home" section, under "Next class", you'll find the cards for your reserved classes.
The access button will be available for your next class 5 minutes before the lesson starts (the card for the reserved class will be marked in blue).
If not, refresh the page to activate the class entry button.
Click on the button and you're ready! Let's get started!
You can watch a video here! How do I access my class?
How do I enable microphone and camera permissions?
When you access the class for the first time, Google Chrome will ask for access to the camera and microphone. You can also grant access from:
- The padlock in the upper left corner
- Browser settings
Make sure no other application is using them!
For more information: How do I enable camera and microphone permissions on your PC?
What is the configuration test for?
The configuration test will allow you to know if there are any issues with your connection, device, or browser. We recommend running it before each class!
In this article, you have the step-by-step process: What is the configuration test and how do you run it?
What do I do if I can't attend the class?
If you can't attend your class you can:
- Reschedule (with a minimum of two hours in advance): choose another date when you're available!
- Cancel (with a minimum of two hours in advance): remember that if you cancel two hours or less before its start, you'll lose the session.
Remember you have all the information here: How can I reschedule a class? How do I cancel a booked class?