Are you trying to connect to the platform and an error message pops-up?
Below, we mention some main reasons why these issues might arise and how to solve them!
- Specific connection problems:
These errors are usually temporary. We recommend trying to access from an incognito window, clearing your browser cache, and/or trying another browser. This often resolves most cases! 💻🔄
- Use of corporate devices or corporate WiFi network:
Corporate devices or networks may block access to our platform. We suggest always trying to access from your personal devices (mobile or PC) and connected to a home WiFi network or mobile data. This way, you can enjoy a seamless experience. 📱🏠
- Presence of a VPN:
Using a VPN can affect access to the platform, as it creates a secure connection between you and the Internet. It's advisable to disable the VPN when accessing Twenix to avoid access restrictions. 🔒❌
Remember to always check the recommended technical requirements to access the platform and make sure they're met. 🤝🌟