Remember that it's important to arrive on time to make the most of your sessions and not miss the class
We want to inform you about some important aspects that will allow you to make the most of your educational experience:
⏰ Punctuality is key: We remind you that you have up to 14 minutes to join your class. During this time, our teacher will be ready to receive you. After the first 14 minutes, the teacher won't be able to continue the session, and unfortunately, we won't be able to refund the class.
**If you're in the class and don't see the teacher, we recommend refreshing the page to update the information. Sometimes there may be a slight delay in synchronisation.
📅 Cancellation policy: If you need to cancel a class, please do so at least two hours in advance. This way, we can process your request and refund the class. Please note that we won't be able to refund classes cancelled with less than two hours notice, nor in cases of absence, interruptions, or delays of more than 14 minutes.
Need help with cancelling and rescheduling classes? We've prepared an article for you! You can find all the detailed information on how to carry out these steps effectively.
We're excited to accompany you on your learning journey! 📚🤝