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How to clear your cache and cookies

If you're having trouble accessing the platform, loading a page, signing in, or viewing some content correctly, clearing your browser's cookies and cache may help resolve the issue.

Cookies and cache store information related to the websites you visit. In some cases, this data may become outdated and cause functionality issues.

Below you'll find instructions for the most commonly used browsers:
 

GOOGLE CHROME

To clear cookies and cache in Google Chrome:

  1. Open Google Chrome.
  2. Click the three dots ⋮ in the top-right corner.
  3. Select Delete browsing data.
  4. Select the time range you want to delete. If you want to make sure all data is deleted, select All time.
  5. Select the following options:
    • Cookies and other site data
    • Cached images and files
  6. Click Delete data.
  7. Close and reopen Google Chrome.
  8. Access the platform again.

Important: When you delete cookies, you may be signed out of some websites and need to sign in again.

You can find Google's official instructions here:

Delete browsing data in Google Chrome

Delete, allow and manage cookies in Google Chrome

 

MICROSOFT EDGE

To clear cookies and cache in Microsoft Edge:

  1. Open Microsoft Edge.
  2. Click the three dots ⋯ in the top-right corner.
  3. Select Settings.
  4. Go to Privacy, search, and services.
  5. Under Clear browsing data, select Choose what to clear.
  6. Select the time range you want to delete. To delete all data, select All time.
  7. Select:
    • Cookies and other site data
    • Cached images and files
  8. Click Clear now.
  9. Close and reopen Microsoft Edge.
  10. Access the platform again.

You can also use the keyboard shortcut Ctrl + Shift + Delete to access the data deletion window directly.

You can find Microsoft's official instructions here:

View and delete browser history in Microsoft Edge

Manage cookies in Microsoft Edge

 

SAFARI (if you're using Safari on a Mac)

To clear cookies and website data:

  1. Open Safari.
  2. In the menu bar at the top, select Safari > Settings.
  3. Click Privacy.
  4. Select Manage Website Data.
  5. Search for the website whose data you want to delete.
  6. Select the website and click Remove. You can also select Remove All to delete all data.
  7. Close and reopen Safari.
  8. Access the platform again.

You can find Apple's official instructions here:

Clear your cache and cookies in Safari on Mac
 

SAFARI (if you're using Safari on an iPhone or iPad)

On an iPhone, you can clear your browsing history, cookies and cache from your device settings:

  1. Open Settings.
  2. Select Apps > Safari.
  3. Tap Clear History and Website Data.
  4. Confirm the action and select the time period you want to clear.
  5. Reopen Safari and try accessing the platform again.

You can find Apple's official instructions here:

Delete your Safari history, cache, and cookies on iPhone
 

If you continue to experience problems after clearing your cookies and cache, update your browser to the latest available version and try again.

If the issue persists, contact us through the platform's chatbot and let us know what's happening. If possible, send us a screenshot of the error so we can help you. 😊

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