Explore our FAQs to find answers to the most frequently asked questions about the platform! 😃
What are the technical requirements for optimal platform operation?
- Use a computer or mobile device without restrictions.
- Connect to a stable WiFi network.
- Access via Google Chrome (and make sure it is up to date!)
🚫 Using a VPN will block the platform. You can find more detailed information in this article 👇
What are the recommended technical requirements?
When can I book a class?
You don't have to wait! As soon as you register on the platform, you can give your Hello Twenix! to be assigned your level.
What is "Hello Twenix!" class? How do I book the "Hello Twenix!" class?
If you're someone who plans classes in advance, you can book your classes up to a month in advance!
How far in advance can I book classes?
Can I take multiple classes on the same day?
As long as there is teacher availability, you can take as many classes as you want on the same day. If you book your class in advance, it's more likely that the time you want will be available.
B2C - What can I do if I still have available classes and my voucher expires?
By purchasing a new voucher before the expiry date, the remaining sessions will be added to the new voucher. That way, you don't lose any classes!
For more information, visit this article ⬇️
How do I purchase a voucher on the platform? Extension policy for B2C packs